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Shipping policy

We currently use UPS as our courier partner across Europe and the US, and DHL as our courier in the UK and across the rest of the world.

We appreciate how important it is to get your order delivered to you as soon as possible.

We do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier will contact you to obtain a physical address for delivery.

 

It's easy to track your order by clicking the tracking link in your shipping email. Or, you can contact Customer Care on 0800 009 4123 (UK freephone) or email the team on customercare@matchesfashion.com.